Explain a particular situation where you used good judgment to solve a work problem. ", "(Situation) My fourth-grade class was recently working on a project for our family unit, and one of the students was quiet and unengaged. Here, you should tell a story using the STAR method. Giving glib answers might make it seem like you are trying to hide something from the hiring manager. I thought of a couple of ways we could handle the problem. After reviewing the customer's profile, I realized she was a regular customer who always picked up her medication on time. Realizing the high cost of this medication, I didn't want to dispense more without doing my research. (Action) I rearranged our shipping lanes to allow for smaller customers to be contained in one area. I suggested calling the mechanic, and he found out that the fan had broken.". I figured.....so I decided o build a quick access database that we could use to store the calls that were made that would ask for the required information to add the customers to the database and create the case once the database came back up. However, she insisted that when she purchased the policy, she wanted those coverages.

Click here to read more, Home » Career Center » Interviews » Interview Questions » Give Me a Specific Example of a Time When You Solved a Problem Using Good Judgment. This knowledge led me to review the camera footage, which showed the cashier giving her two bottles less than she needed. Result: Be specific about the results you were able to achieve thanks to your problem-solving skills and good judgment. This is a very good example! (Task) As an administrative assistant, I must use good logic every day. situation: As an associate for General Insurance Agency, I misquoted a homeowner's policy and I called the customer to let her know. What were the specific logical actions you took & judgments you made, and what was the result? I will write them down on a note in my phone and then at the end of the day, or the week; I will try to track the regular offenders. I had already broken the bad news to the customer that it was going to take a little longer than expected to have the control system fully functional.
I think that is by far good judgment and logic I used to solve a problem.". When I worked at a cafe, I observed the cake fridge regularly, but the temperature looked going up steadily. result: I took on the administrative functions of the area until a new coordinator was hired and trained. How to Use the STAR Method to Ace a Behavioral Interview, Behavioral Interview Etiquette Best Practices, At MyPerfectResume, we are passionate about two things: sharing our knowledge about the workforce and providing exceptional tools to help jobseekers get ahead. Be sure to showcase your logic and reasoning abilities. Mainly when we deal with dangerous equipment such as boiling machine, I checked it habitually and thoroughly. ", "I had an instance at work where a customer picked a paint color, and I made it into a 10L tin then they decided they didn't like the color after I had tinted it. My specific time was when I did not use my judgement or my logic. Our count was correct however they insisted that they did not get the full quantity we claim we dispensed. You did a great job outlining the steps that you took, to solve a problem using logic. (Task) As the Warehouse Manager, it was up to me to find a creative and affordable solution. I offered them an alternative, and that was that if they took it, I would take $30 off the original price. This is excellent customer service! Give me a specific example of a time when you used good judgment and logic in solving a problem.

You could also mention how conflict resolution should take place in a private space. It's great that you mentioned how the client felt in the end. It was a simple fix about moving the patient to a different waiting room rather than leaving them in an exam lane where sometimes they have been forgotten. "I once carried out an audit of HR, wherein we discovered a high rate of staff turnover. You might hear 'give me a specific example of a time when you used good judgment and logic to solve a problem' or 'can you tell me about a time you had to use good judgment to resolve an issue.' situation: The Odd Place was going through a tough financial crisis. Be sure to include three key areas: Situation, Action, and Response. The application stated that she lived in Palm Beach County, when in fact her residence was in West Palm Beach County. You should try to highlight your problem-solving- communication and analysis skills to set yourself apart from the competition while showing the interviewer what makes you right for the position. ", "(Situation) In my current role, I face a multitude of scheduling problems every day. (Task) Since the item in question cost over $20,000, I needed to involve my support team. (Task) As an Admin Assistant, I must use good logic every day. Try providing a specific, recent example of judgement and/or problem solving.

Actions: What steps did you have to take to get from the start of your problem to the end?

They do not necessarily have experience interviewing or working with the companies, careers or schools they may write for on MockQuestions.com. I couldn't give him the loan because he was too much of a risk, but he had come to the bank for help. ", "When I worked at Allstate, the situation was a customer who was upset because they did not have the coverage they thought they had. Share a brief overview of the problem, discuss the pros and cons of each decision you could have made, and tell the interviewer why the solution you chose was the best. No one on staff had experience treating schizophrenic patients. ", "Recently I added a simple new protocol to our Houston location to help better patient care and wait times. (Task) I am the assistant manager, so I stepped in to alleviate the situation. I then check with first aid provider for the competitive group rate that I would be able to make some arrangement to make sure we fill the maximum class numbers with competitive rates which is cost saving for the department budget.". Example: “I actively readjust my attitude during a conflict situation. Once I can pinpoint the stressors that occur too regularly, I make a plan to eliminate or at least alleviate them. Come prepared for your employment exam today! ", "I use good judgement to solve various problems every day. Answering behavioral interview questions is challenging because of all of the details needed to give a coherent reply. If you have any stats on how this change has boosted patient feedback, it would be nice to mention. It's always resulted in a clear project vision from the start - and a happy client in the end! What I did was to make sure she gets the credit offered after vaccines, wellbeing, and HRA were done. My team of operators was thrilled with the change. Because of my prompt acknowledgment of the notification, we were able to help diagnose a serious issue in the patient. I looked at the test scrips and changed the SIM position, and the modules passed. This answer shows your ability to think creatively, and outside the box. The vendor offers you 2 tickets to a ball game, What will you do ? To solve this problem, I suggested the need to agree KPI and face to face discussions of appraisal report.". Did the problem resolve it self, no, its working itself out to this day. If a scheduling hiccup occurs, I will first call the most flexible appointments to reschedule and work my way down the list from there. "I had a customer that bought a prepaid phone and a phone card. So even though it was a simple fix, it's made an entire difference to their process in that office.". I took full responsibility, saying that instead of double-checking the paperwork, I simply provided a quote. (Task) Understanding the customers' issues and their logic is a considerable part of my creative process. Interviewers often use traditional inquiries to learn about the concrete facts of your past- such as education- experience and career-building.


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