I just expect customer service. They're all very helpful and know the store/stock inside out. That is not the case for the Walnut Creek location. She reached out to her district manager who then got someone in contact with me almost immediately and made the situation right. I didn't even notice it was there until I heard that people I know we're buying stuff there. I'm not sure if I even remember the last time I posted a 1-star review but this Brandy Melville location definitely deserves 1 star. $5 bracelets. Learn more. I cannot give you a good reason to their behavior. No taste, no style, no trend, no brand, beyond basic overpriced for what now? They're only hired because of their looks. The ladies there were very happy and helpful. -The quality is similar to American Apparel (LOVE! In fact, the representative told me they only offer refunds in rare situations where it isn't the customer's fault. Reserve fall favorites online & pick up at your local store! I knew she couldn't try on the jeans, so I hesitated buying it at Emeryville. In fact I don't think I"ve ever seen anyone come from behind the counter ever......Hopefully no one comes in and snags the whole front table. So I insisted for my daughter to look for something to exchange, and I don't need to hold on to the paper credit. How is this business handling reopening? There wasn't any conspicuous posting of this policy, and the sales girl didn't mention the policy to me either before or after ringing up my sale. For Christmas my parents got me a sweatshirt online and we were not sent it. Employees are always so nice and friendly.

Again, they refused us because they said there was no power. That has happened in Walnut Creek. They kept swearing and talking about how hung over they were in front of their customers. I love their room decor here and the FREE stickers!! There was barely anything in there, just a few different items- definitely not like the Santa Monica store. I purchased a cute summer sweater as a gift, on impulse, but the sloppy fit and poor quality of the item didn't justify the $59 cost. I don't get it. Overall, it's a nice tiny store but since its so tiny it's hard to find certain things you want and things must sell out easily. Minus 3 starsTake away one more star for a cruddy returns policy, really?Nuff said. CA, Bella Mar For Christmas my parents got me a sweatshirt online and we were not sent it. They blamed the Emeryville store and said that "she was new." What is the most stressful part about working at Brandy Melville? The first thing to strike me was massive amounts of clothing in such a small store! There are MAJOR issues that need improvement because it seems like they're behind in terms of system, service, or training, if they want to survive these challenging times, Covid or post-Covid. She was rocking this amazing skull shirt, which I had to have. I wanted to complain but it wouldn't have changed anything.

CA, About Us Contact Us 1275 Broadway Plaza It was impossible to differentiate who worked here versus who was shopping here unless they went behind the counter to text and fool around on their phones and ignore customers.

Then they INSISTED for my email address, after I already said "No."

Also, if you're closed, you can lock the door or post a sign. Literally spent a good half an hour just walking is this cluttered "hobo" wannabe chic store and not one person that worked their said a word. I cannot give you a good reason to their behavior. Now, you can actually breathe while walking through the store and there are 7 fitting rooms now which makes the experience a lot easier. save. "This is such a wonderful boutique! instead the snobby skinny asian girl rolled her eyes as i left with my purchase....Never going back again. They had a ton of new items and my shopping experience was fun. My son and his children are visiting from London My granddaughter was looking forward to shopping at Brandy Melville as she is a regular client in London for many years. Most of the clothes are one size fits all which i hate. Terms and Conditions. I had simply said that I wasn't treated very nicely when I went in there.The store was clean and the clothes were cute. The clothes are cute, some things are cheap, others are a little overpriced. The ladies there were very happy and helpful. Kind of a weird vibe here. They need to replace this store with another exciting quality store with better offerings.No Thanks! You're better off going to forever 21, at least the employees aren't dicks to you and actually pay attention to the customer. Ground Floor Walnut Creek, CA 94596 P: (925) 933-6778 F: (925) 935-7291 Contact Us! My previous review was removed because I said they were rude. walnut creek brandy. But they deserve some stars for the cleanliness of the stores, and for the young girls who were apologetic. :D, The clothes are nice but the staff needs some help. For starters no one was wearing gloves, there was no hand sanitizer anywhere, and all of the employees kept taking their masks off to drink water while there were customers within 6 feet. YEA... okay. I felt a little uncomfortable. 100% Upvoted. Really soft knits. Then I received a "paper receipt" for $43! There's never been a time where I've walked into brandy and not been greeted with a smile- so I'm not sure why all of these reviews are so bad. Find a similar spot. Cute clothes, but that's all they're good for. They need to replace this store with another exciting quality store with better offerings. I discovered the store while in Southern California and instantly fell in love. I've worked in retail for 7 years, in both management and associate levels, and never, even on my worst days would I ever act like the girls that work here. No taste, no style, no trend, no brand, beyond basic overpriced for what now? Cute clothes, but that's all they're good for. See 5 photos and 1 tip from 172 visitors to Brandy Melville. 1387 North Main Street CA, Atlas & Athena What a horrible little store with even more rude horrible judgmental employees. My previous review was removed because I said they were rude. 105 Reviews (925) 280-5481 Website. Although, you do see many Walnut Creek shoppers ( young) like this store. Don't think so. My previous review was removed because I said they were rude. Who are the designers for their clothing and products in this store! CA, Old Navy I'm not so sure how their handling reopening, when I went there they didn't tell me anything. NOTHING PRETTY.

Sucks because when this location first opened the employees were incredibly nice and helpful and welcoming. But a lot of the stuff here is poorly made, hence the price.It has that forever 21 quality.And one size fits all? The End. I am a avid brandy shopper, I love their clothingBut I just cannot come to terms with the staff here. The cashier was really nice, she was like this super cute girl with glasses and tattoos( I think her name is Angelina cause that's what my receipt says)  but everyone else was rude. Sometimes the fitting room situation can be confusing because there won't be anyone there to help so there have been times I just walk in and grab a room.But now, onto what REALLY gets me... the customer service at this location isn't great. ⇈ Table of Contents. ©2015 Walnut Creek Downtown Business Association. Sometimes the fitting room situation can be confusing because there won't be anyone there to help so there have been times I just walk in and grab a room.But now, onto what REALLY gets me... the customer service at this location isn't great. NOTHING PRETTY. Some clothing had stains/bleach marks (thank goodness I checked before I bought a pair of navy blue shorts) so people should look at the items carefully before purchasing. Their workers there aren't friendly either. Whatever I guess. I am grateful to have been given the opportunity here, the employees are the best no matter what the yelp reviews say. Directions. If it weren't for this specific employee (gosh I can't rememebr her name because it was a few months ago) I probably would never shop here again, but because of her help I will continue to be a customer. Overall, I generally come for the clothing since it's conveniently nearby other clothing stores when I shop. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. Very cute little boutique. They sent me an order in the mail that I hadn't placed. | Womens Clothing Stores Nearby. What is a typical day like for you at Brandy Melville? If the employees were better, I would have an easier time giving them my business.

Overall experience, thumbs down first and last time I will ever visit this store!

1210 Broadway Plaza 1265 Brdwy Plaza The Santa Monica store had an overwhelming amount of clothes and just so much selection! I will just continue to order my items online and drop by the Brandy girls in Santa Barbara instead. 106 reviews of Brandy Melville "This store is great! Now, you can actually breathe while walking through the store and there are 7 fitting rooms now which makes the experience a lot easier.

I just felt like I was being judged for not being a size 00 but you should at least try to make an effort to be somewhat nice. This review is more for the corporate management. An interesting environment Sales Associate (Former Employee) - Walnut Creek, CA - April 3, 2020 Sometimes the customers are a bit difficult to deal with as Brandy Melville has a stigma attached to it due to the one size fits all, but it enhanced my fashion skills and allowed me to develop my customer service skills.

This review is more for the corporate management.


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