Pro tip: Look at getting the newest models when upgrading your devices if speed and performance are really important to you.

If the above troubleshooting steps have been attempted and speeds still feel slow, contact Technical Support to troubleshoot further. Windows and Mac computers can check speeds by going to Shaw Speed Test, and phones and tablets can download a free Speed Test app from Ookla to find out the same information. This may not be your only issue but it helps.

It’s also helpful to check if the hardwired computers on your internal network feel slow, or if it’s only the WiFi devices that are running slow.

Use these BlueCurve TV App troubleshooting tips to fix issues related to freezing, playback, and more.

No need to disable voice command or un-pair Shaw remote. Brand new high-end device will make a five-year-old model feel painfully slow. Learn how to troubleshoot slow WiFi speeds using these tips and tricks to find out what is slowing down your SmartWiFi wireless network.

If you know what speeds you’ve set for your private and guest networks, you can test those speeds to confirm how things are working. If only some functions don’t work and the buttons aren’t worn out, the remote likely needs reprogramming. These are 1750mbps extenders so I didn't bother to argue the toss about it. These speed limits don’t apply to wired devices on the network; they only apply to wireless devices. ... but after 2 days dropped down to those similar slow speeds. I contacted shaw again who had me try a bunch of stuff that didn't work.

Shaw tech coming tomorrow as they don't know what the issue is so I suspect new modem coming. It’s bad enough that I can’t really use my Xbox because the wifi is so slow. If newer, high-end devices get full speeds but older or more basic devices run slower, it may be time to upgrade if high speeds are vital to the affected users. races ahead and shoots to the end when we try to go forward a wee bit. The remote or TV is slow and erratic - ie.

This can cause newer devices to not work as fast as they normally could. If you need help finding where (it’s a little buried), happy to help! Ignore the Bluecurve app, log onto 10.0.0.1.

New comments cannot be posted and votes cannot be cast, News and questions about Shaw products and services. Low signal and poor connectivity seems to be an issue in SW Edmonton ever since I switched out of the hitron @ 300mb/s to 600 despite using the Technicolor modem. I'm assuming you've done a restart and asked for Shaw to remotely test it right? For official Shaw support, please visit https://www.shaw.ca/contact-us/, Press J to jump to the feed. Posted by 2 months ago. More usage examples are provided on How to manage your SmartWiFi speed limits. Blue curve extremely slow. Everything works as it should with the Harmony including Hue lights and Sonos. 0. Usually the wifi is great and I never have any problems until after a reset.

I have to wireless extenders and he thought it might be when I walk around the house that my device automatically logs on to them. Speeds were 7 up to 420 and then switched off. Heavy use on your network by many users will cause speeds to seem slow for each individual device. Learn more about this on How to manage your SmartWiFi speed limits. Change the name of the 2.4GHz network (just add a 1).

It’s important to remember what speed limits you set on both your private network and guest network.

Technicolor models are all numerical serial numbers.

Restart your phone (or preferred WiFi device). If it’s your first time doing this, now change the default gateway password (which is password). Works fine now.

What can I do about this.

I’ve noticed that after I go down and reset the thing I have shitty wifi for rest of the night. Will tell u if problem is before modem, modem, or blue curve internal wifi.

Shaw Direct BlueCurve TV App gives you access to your TV subscription in one place. You can do a restart from the bluecurve app.

Setting speed limits can be a great way to manage expectations and provide balance. Newer devices that are listed as AC-capable have the best chance of allowing for longer ranges and full use at the highest speeds on our SmartWiFi plans. Now I have super slow wifi, my wired speed is awesome (600) but I'm getting about 15 -20 across the house with or without the pods.

Twice in the same day. Press question mark to learn the rest of the keyboard shortcuts. Put that modem in bridge mode , hookup old router to it and see if wifi works. Click on the relevant link below for more details. Shaw claims nothing wrong on their end. Try speedtest.net. Follow the steps on the back side of the remote …

Blue curve slow wifi I switched to bluecurve about 6 months ago. He did change my cable to modem coax to be directly connected as I ditched cable yet I had my modem still connected to my tv.

For official Shaw support, please visit https://www.shaw.ca/contact-us/, Press J to jump to the feed. Ok so we just switched to blue curve about 3 weeks ago and in the past week I’ve had the wifi cut out 3 times. Some older wireless devices like printers, music playing equipment, and others may not connect to WiFi until your wireless network’s compatibility is changed to allow them to connect. Now I have super slow wifi, my wired speed is awesome (600) but I'm getting about 15 -20 across the house with or without the pods. Ok so we just switched to blue curve about 3 weeks ago and in the past week I’ve had the wifi cut out 3 times. ©2020 Shaw Communications.

How to manage your SmartWiFi speed limits.

Our Blue Curve TV package which we agreed to have for two years at a set fee has been absolutely nothing but trouble. Ask tech related questions, learn about new products, and get information. For accurate pricing information, please select your region below: How to troubleshoot slow SmartWiFi speeds. For example, an iPhone 5 or Galaxy 4 will be much cheaper than the latest model, but they also won’t be as capable. With WiFi capabilities growing in leaps and bounds with each passing year, some wireless devices are more capable and faster than others.

Close. If you encounter speed complaints, check to see if all devices get slow speeds when running a speed test.

This will test the ping, download, and upload numbers to show you how the connection is running.

Please do not share any personal information, even if someone claims to work for Shaw.

Blue curve extremely slow.

To start check the bottom of the modem and see if it's an Arris or a Technicolor model.

YouTube doesn’t work at all and my phone is slow and it takes about 5 seconds to send a text. Finger crossed fix tomorrow, Well tech came and found nothing wrong with device even though he found speeds went down like I had. Press question mark to learn the rest of the keyboard shortcuts. Ok so I looked at the bottom and I can’t find anything saying which modem it is. If you encounter speed complaints, check to see if all devices get slow speeds when running a speed test. Newer devices that are listed as AC-capable have the best chance of allowing for longer ranges and full use at the highest speeds on our SmartWiFi plans. Don’t forget to change the 2.4GHz back so they share the same SSID (erase the 1), Edit: don’t use google speedtest. Far more stable.

BlueCurve Gateway is the Modem/Router Shaw offers for Internet subscribers (Sometimes paid for) Most houses can do a self install, its best to reach out to a Shaw Rep at (310-SHAW) and they can setup your account with a BlueCurve Gateway and mail it … SmartWiFi plans can be managed to limit wireless speeds, as discussed in How to manage your SmartWiFi speed limits. If it's an arris model that's most likely your issue, request a swap out. Please do not share any personal information, even if someone claims to work for Shaw. If you have the Arris model Xb6 swap it out at Shaw retail for a Technicolor model. Also as the other comments mention, disable band steering and separate your networks.

Unfortunately, we couldn't detect your location. Some settings can only be viewed and managed by Business Technical Support agents. Cookies help us deliver our Services. See if that works, I just had it about 2 weeks and slow speeds are now happening more often, getting around 200 but nowhere near 600, New comments cannot be posted and votes cannot be cast, News and questions about Shaw products and services. Ask tech related questions, learn about new products, and get information. Assuming it’s better now,, your devices aren’t navigating band steering efficiently. By using our Services or clicking I agree, you agree to our use of cookies. Brand new high-end device will make a five-year-old model feel painfully slow. Connecting older network devices via Ethernet rather than wireless will allow them to continue to be used without affecting wireless performance.

You can check what the current usage is and see who the heavy users might be by logging in to your Meraki Dashboard. Even close to the router. I switched to bluecurve about 6 months ago. For device setup in My Harmony I am using Manufacturer - Shaw Cable DVR and Model - Xi6-A.

I have my Blue Curve device sitting directly on top of my harmony hub. All rights reserved. Haven’t tested how long the slow speeds last for yet but after sleeping over night it was fine. Reprogram Shaw remote: Shaw remotes are designed to control the TV’s volume and power, as well as the Digital Box for channels, guide, power, etc. If that doesn't work (and I've done this because the Shaw modem/router doesn't play well with Google and some IoT devices), get a second router and put your modem into bridge mode. You can compare your results to what your private and guest networks have been set up to provide. ... As in touching close.

Where are you located? It's possible you have some signal issue in the house that need to be addressed.

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