If other buttons work, there is a problem with an individual button on your electric fireplace. Make sure you check that the batteries are still good. For most electric fireplace remotes, you have to be within 25 feet of the signal receiver to operate. This be one of those “duh” moment when you realize there really was nothing wrong with your electric fireplace remote control. Troubleshooting Guides - If the model you are looking for does not have a seperate troubleshooting guide listed in the documents drop down menu, please refer to the back of the Product Service Manual. Even if your Dimplex product is no longer covered by a guarantee, there are distinct advantages to having the repair carried out by the original manufacturer Expert Knowledge Our engineers have detailed knowledge of your product and its design, meaning they are the … Follow her for fool proof design tips for everyday homeowners. Replacement Parts. As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways: We apologise for any issues this may cause you. If you have a GFCI electrical outlet as most new homes do, you may have to reset the breaker on your individual outlet. After deciding on an electric fireplace that you love, you want to enjoy it, not stress over it not working. Greystone WF-2613R-2 Fireplace Troubleshooting; I have not encountered an electric fireplace not shutting off before, most of the troubles with electric fireplaces are when they don't turn on. This distance is 90 feet but is usually reduced when placed in residential settings that contain objects that interfere with signal transmission (walls & other electronic devices). © 2020 Glen Dimplex UK Limited No.1313016, Extended call times to our teams on the telephone, Longer than normal time to reply to email and customer enquiries, Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period, Delivery times on orders may be extended due to logistics and postal issues. TROUBLESHOOTING GUIDE - DF2550, DF2426, BF9000, Light leaking around the log set Log set not positioned properly, Additional appliances may exceed the current, rating of the circuit breaker or fuse. Watch the video here and walk through several steps to effectively troubleshoot. Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.
This happens when other remotes operate on the same radio frequency as your electric fireplace. A portable fireplace allows you to heat a room where a traditional fireplace is not an option. Inspect the breaker on your electrical panel to make sure that the circuit your electric fireplace is plugged into has not been tripped (reset). How cool is that!

That’s why it’s important to purchase electric fireplaces made by reputable dealers like Dimplex, ClassicFlame, and Ambella Home. Initialize to Remote, Replace Remote Control and Remote Control, Receiver where necessary.

Please select your product category to go to the relevant troubleshooter. Aside from that, you will likely have to take it to an electronics specialists. Delays or even the inability to carry out repairs to products. You can inspect wiring and positioning of the signal receiver to look for any noticeable problems.

The 37.5″ Acadian Walnut Electric Fireplace from Dimplex allows you to frame pictures directly into your fireplace mantel! Order a new remote, new logs, or any other replacement part you need to extend the life of your Dimplex Fireplace with easy to order replacement parts, delivered right to your door. Megan Meyer is an interior design consultant focusing on crisp modern interiors with a tinge of retro styling. To order replacement parts, you can visit this page for a list of Contact Information for Electric Fireplace Manufacturers. Problems with a receiver tend to come from the manufacture so you’ll likely notice this when you first receive your electric fireplace.

Contact your manufacture for pricing using information listed in #6. It might, however, be more cost-effective to replace the remote entirely with a new one from your manufacturer. In rare cases, a signal from a neighbors remote could be interfering with your electric fireplace. Dimplex offers exclusive in-home service on many of our electric fireplace products.
Initialize Remote, Replace Remote Control Receiver. Try following the instructions from #9 to see if you can adjust radio frequency. How cool is that! Re: Dimplex electric fireplace stops throwing heat I have had trouble with the heating set control being flaky. Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation Guides, Sell Sheets and Specification Sheets. Check out our Owner-written User Guides and Troubleshooting Guides. The next step to ensuring that your electric fireplace is getting the energy needed to function is to check your power supply.


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