It says “Secure your phone to unlock your Revolut App” but I already have a PIN as been a user for nearly two years. When i got the link to reset my password it said “it wouldnt work because i reinstalled the app please contact chat again” now i cannot get through to chat at all justs shows up blank. EDIT: @AndreasK got in touch and quickly solved the issue for me - it seems my account was registered with a different phone number, which I no longer have access to. I have unistalled and reinstalled 3 times and still having the same problem. It’s still unacceptable that a company providing banking services only has a customer support line via a buggy app. Hi. Yesterday i got through to a chat assistant.

All good now, Hello, I have the same problem. I have the same phone number. Transferred my sim to the new one. and each time this action “closses” my chat and I have to restart everything from the beginning to tell the same story to another operator… The passcode that I thought I used does not work and I go via "Forgot?" I know how I transferred in before being locked and card still works. I’m off to Malaysia in 2 weeks so I would be very grateful if you can help!!! - 2 change your passcode, got a verificaton sms, so I completed the first page, moved to 2nd page and I get a message that something has gone wrong - 3 set up as a new customer which I can’t because my infor already exists. I changed my iPhone and tried to login and the app Said that my passcode is incorect, i used the ‘forgot my passcode’ entered my phone number and received an email.

Joined this community last night and perhaps posted in the wrong place but the title was correct: Reset my Passcode - no reply. Hello. The problem wasn’t remembering the passcode… The problem most likely came from a communication error between the app and their servers because when I tried today using my same passcode that wasn’t working few days ago, it worked again. As advised by whoever was manning the Revolut Twitter app, try clearing the app cache as well. Hello, I have forgot my passcode I have followed all the standard step to recover it, sending also my credit card and ID details, but after hours I have still not received any email with the new passcode or possible info about. I’m having exactly the same issue - I’ve just deleted and reinstalled the app 5 minutes ago, and I still have the problem. Powered by Discourse, best viewed with JavaScript enabled. Changed my iphone to a new one and having trouble activating my Revolut account. How do we get in touch with this twitter account? hmmm, I have third phone and my cards (both: Revolut and cards to topup) are still in the app…. I will soon move to new android phone most likely (keeping same phone number), so question is should I just install revolut app on new phone and everything will work?

I don’t blame the support agents - their hands were tied. No, they’ll be waiting for you in new phone. This is ridiculous for such a “bank” but no help whatsoever. Hi im having the same issue. (maybe there is some sort of push notification I need to enter from old phone to new one?) I will send you a direct message so we can take a closer look into this. I think a company that has this many clients cannot afford their customer service to be unreachable for days, so please @AndreasK provide us some useable information about this problem because people are waiting for THEIR money to be reachable again.
I blame whoever came up with this absurd company policy.
Hi I am getting deeply frustrated as I have been trying to reset my passcode for over 24 hours. Also, I’ve already chatted with 3 operators, all of them sent me a mail with an activation link, but when I press it I see a message saying it’s impossible to change the passcode! Tried reinstalling the app but it does not help. (maybe there is some sort of push notification I need to enter from old phone to new one?). Let me see. Also, do I have to re-add my top-up cards on new phone or they will automatically will be there? Is there necessity to keep current phone online (on wi-fi), when installing revolut on new one?

Please could you DM me. I have an issue with log in to app on iphone 7 My fingerprint is not recognised, my password as well and i cannot change it due to lock down. A little UI error message would help though! Anybody watching this thread and able to help? The app asked for my phone number and all the other data required to make a new account. Is there necessity to keep current phone online (on wi-fi), when installing revolut on new one? I upgraded to a Iphone 6S and my correct passcode wouldn’t work. I am having the same problem. To be honest, I cannot remember if I added the cards after switching phones or when I installed the app on my secondary/travel phone. It worjed well till today.

I will soon move to new android phone most likely (keeping same phone number), so question is should I just install revolut app on new phone and everything will work? I’m sure I know my passcode, but it doesn’t let me log in, and the reset passcode function does nothing! As suggested above I have deleted the application and reinstalled it again, but problem was not resolved.

thanks Iphone 7 / iOS 10.1.1 / Revolut 3.2.2 I’ve reinstalled the App but after entering the phone number to reset my password nothing happens. Thanks for resolving this Andreas. This is what I see. Powered by Discourse, best viewed with JavaScript enabled. Opened email and clicked ‘Authenticator’ Button which redirected my to revolut app and asking me for my Code, I have the same problem, i need fast solution, I have the same issue and I contacted Revolut on Facebook, twice and they said that I have to wait until they figure out the problem! I have the same problem - just changed my phone to IPhone 7 and can’t even get into my profile despite the correct passcode I’m trying to submit. Is there necessity to keep current phone online (on wi-fi), when installing revolut on new one? It’s not common that we forgot a 4 digit code, but changing to a new iphone and trying to use the “forgot code” function yields a blank screen! Left another message asking for help about 2 hrs ago and so far no reply.

Please, help. Hi, Changed my iphone to a new one and having trouble activating my Revolut account. Something server side, not the app itself, but they didn’t get into too much detail. Looked for help in the community and via a formal complaint as that seemed to be the only way to get some human contact but even complaint team don’t bother to reply. I was finally able to reset my passcode just now, but still had no way to choose the authentication method. I don’t have access to the chat app and doesn’t know what to do anymore. I re-downloaded the app and tried to login but previously I had used fingerprint. I will appreciate your assistance. What else can I do? I cannot reset my password in the app and the app is blocked, I cannot access it. I use the app on two phones simultaneously (beta and regular versions), I occasionally reinstall them and all cards are always in sync. ... and choosing the option to change it within the app was not working. My husband has the app so he used chat to ask for help - a bot reply - live agent sent a standard response telling us to check out YouTube videos and FAQs. The reset passcode function doesn’t work either. But nothing happens. Did that but the answer doesn’t correspond to what is appearing on my phone. The reset function should work anyway of course…, Still the same issue, apparently they cannot create a simple password forget feature. Going round in a loop probably locked pin, re-installed the app same problem. I won’t make that mistake again. The passcode that I thought I used does not work and I go via “Forgot?” and enter my full phone number, “Reset Passcode” stops being greyed out and I can press it. I will get in touch with your via a direct message se can take a closer look. Installed app, tried phone number got to pin screen not recognising pin, hit forgot entered number then saying number not registered. Can you please delete and reinstall the app now and let me know? Do you know how to clear the app cache? I am using an iphone and unable to reset my passcode, Powered by Discourse, best viewed with JavaScript enabled. Now it’s asking for a passcode which sadly I never recorded. There’s no phone or email to contact to resolve this. and enter my full phone number, "Reset Passcode" stops being … Hi I have same issue.

I bought the new phone. Whoever is having the same issue but do remember their passcode, try again to log in with it, it finally worked for me ! Tried reinstalling the app but it does not help. Not necessarily, but having the old phone inline you’ll get push notification about logging in from another phone. Sure! The card is linked to your account.


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